FAQ's

No, we generally do not levy any home collection charges. However, a nominal fee is charged if your order is below 1000 and your blood sample pickup timeslot falls during our peak service hours (6am-10am). These charges will reflect in the final payment page.

The date and time of your sample collection will be messaged along with booking details immediately post booking. You will also receive intimation about the phlebotomists arrival prior to your alloted sample collection time. You can also connect with your phlebo over a call, on their phone number that you receive in the SMS.

Our sample collection process is extremely safe and hygienic. All our phlebotomists are diploma holders in lab technology (DMLT) and highly skilled at their jobs. Our propreitary SmartPrik technology ensures that your blood sample collection process is almost painless.

Our phlebotomists apply a barcode label to your sample immediately after collection. With the help of our Blackcode technology these unique barcodes are identified, thus there is no chance of samples getting mixed.

At healthians, we try to provide you reports at the earliest possible. The delivery of reports depends on your location. You can view your expected delivery time on the selected test page. This takes around 24-48 hours.

Health India Lab is an online platform that helps you in booking lab tests. This booking process is done online for various diagnostic tests such as ECG, Blood Tests, Ultrasound, X-Ray, CT-Scan, MRI, etc.

The benefits provided by Health India Lab are entirely free, and there is no need to pay any subscription amount to avail these advantages.

 We are committed to give you with the complete and right information regarding our lab partners, their prices, timings, distance from your home, and address. Further, if you want, you can always get the sample collected from your house and get the results without any hassle. Anyone who books a test from us is provided with exclusive discounts from time to time.

Unlike the amateurs, ps.path lab always serves its customers with the right results. Irrespective of the discount or added benefits provided by us, we don't compromise the results or reports' quality. Our motive is to stand as a trustable diagnostic lab partner for everyone.

Generally, collecting the results/ reports lies with the patient and the lab representative. However, Health India Lab does take care of such things. In times of need or at the customer's request, our representatives deliver test results at the customer/patient's respective addresses. Simply, call us. In case there happens to be a delay due to an inevitable circumstance, our team will try to deliver a quick copy of the result via various other modes such as E-Mail or WhatsApp.

Following reasons form the basis as to why we offer discounts -

1: Health India Lab is a team of professionals in various fields, and together they contribute to reducing the marketing expenditure of our lab partners. Therefore, much money is saved in the process, which helps us to offer discounts.

 2: Our lab partners benefit from us by getting patients regularly. In return, labs save their time and money that might get wasted in finding or negotiating the price with the patients. This allows us to offer discounts.

 3: Due to the malpractices of commission in some places or areas, there is a subsequent increase in the cost. Hence, the labs save themselves from such unnecessary things, allowing us to offer discounts.